HLT23221
Certificate II in Health Support Services
About This Course
The HLT23221 Certificate II in Health Support Services offers secondary school students an opportunity to gain valuable insight into Australia’s healthcare industry while working towards a nationally recognised qualification. Designed as an entry pathway into the health sector, the course introduces students to the day-to-day operations of healthcare environments and the skills needed to contribute effectively within professional care settings.
Students will develop practical knowledge in areas such as workplace health and safety, infection control, communication, teamwork, customer service and supporting people from diverse backgrounds. Through a combination of classroom learning and industry-focused activities, students build confidence, professionalism and transferable skills that can be applied across a wide range of healthcare and community service roles.
Whether students aspire to become nurses, allied health professionals, aged care workers, disability support practitioners or healthcare administrators, this qualification provides a strong foundation for future study and career development. It also opens pathways into further vocational training and higher-level health qualifications, helping students take the next step towards a rewarding career in the health industry.
1 Year
Weekly delivery
AQF Level 3
Nationally recognised Certificate III qualification
12 Units
4 core units +8 elective units · Nominal hours
Assessment
Theoretical and practical assessment activitie
Career Opportunities
This qualification provides pathways into the healthcare and support services industry, preparing students for entry-level operational and support roles across healthcare environments.
General Hand (Hospital)
Provide day-to-day support services to ensure smooth hospital operations.
Food Services Assistant
Support meal preparation, food distribution, and kitchen operations within healthcare facilities.
Cleaner (Health Services)
Maintain hygiene, cleanliness, and infection control standards across healthcare environments.
Hospital Laundry Worker
Manage laundering, handling, and distribution of hospital linen and garments.
Assessment
Assessment is designed to provide a smooth learning experience by clustering selected units to minimise repetition and support progression throughout the course. All units include a combination of theoretical and practical assessment activities.
Assessment Methods
- Short Answer Questions
- Multiple Choice Quizzes
- Tables & Charts
- HHA Certificate (Online)
- Workplace Documents
- Workplace Style Meetings
- Oral Presentations
- Group Case Studies
- Practical Application of Tasks and/or Procedures
- Role plays
Structured Workplace Learning (Optional)
- Students can undertake Structured Workplace Learning (SWL) through their secondary school program
- Support is provided by our staff throughout the SWL process
- Coordination is completed in partnership with the school and VCAA requirements
- Students receive guidance regarding placement preparation and expectations
- SWL provides practical workplace exposure aligned with course outcomes
- Opportunities help students build industry knowledge and real-world experience
- Students must meet school and workplace participation requirements
- Contact School Coordinator for further information
Course Structure
12 units total — 4 core + 8 elective PLUS: Students have the option of completing their First Aid certificate
Core Units (Part 1)
- CHCCOM005 — Communicate and work in health or community services
- CHCDIV001 —Work with diverse people
- HLTINF006 — Apply basic principles and practices of infection prevention and control
- HLTWHS001 — Participate in workplace health and safety
Elective units
- CHCCCS012 — Prepare and maintain beds
- CHCCCS026 — Transport individuals
- HLTHSS009 — Perform general cleaning tasks in a clinical setting
- BSBPEF202 —Plan and apply time management
- CHCCCS020 —Respond effectively to behaviours of concern
- CHCCCS009— Facilitate responsible behaviour (imported unit)
- CHCCCS010 — Maintain a high standard of service
- HLTWHS005 — Conduct manual tasks safely
Work Placement
across 4 weeks, rotating through every age group.
Baby Room
1 week · 40 hours · learn nurturing care for infants
Toddler Room
1 week · 40 hours · support early development
Junior Room
1 week · 40 hours · guide play
and learning
Kinder Room
1 week · 40 hours · prepare children for school
How You'll Learn
Face-to-Face Classroom
Our primary delivery mode — interactive sessions at our Flinders Street campus with experienced trainers. Coursework also available online for catch-up.
Simulated Environments
Role plays, case studies and demonstrations in our Childcare Simulation Room — safe practice before the real thing.
Self-Paced Online
Catch up on missed classes and complete consolidation tasks through our LMS — available 24/7 for the duration of your course.
Work Placement
Hands-on training in real childcare settings — 160 hours
across 4 weeks, rotating through every age group.
Baby Room
1 week · 40 hours · learn nurturing care for infants
Toddler Room
1 week · 40 hours · support early development
Junior Room
1 week · 40 hours · guide play
and learning
Kinder Room
1 week · 40 hours · prepare children for school
How You'll Learn
A blended approach combining classroom learning, simulated practice, and real-world placement — all centred on our
Melbourne CBD campus.
Face-to-Face Classroom
Our primary delivery mode — interactive sessions at our Flinders Street campus with experienced trainers. Coursework also available online for catch-up.
Simulated Environments
Role plays, case studies and demonstrations in our Childcare Simulation Room — safe practice before the real thing.
Self-Paced Online
Catch up on missed classes and complete consolidation tasks through our LMS — available 24/7 for the duration of your course.
Entry Requirements
Student Requirements
- Be in Year 10–12 and currently attending secondary school
- Have a basic level of English reading, writing, and maths skills to a Year 10 standard
- Read the Student Handbook before enrolling in the course
- Attend and actively participate in scheduled training and assessment activities
- Follow all safe work practices
- Have the physical mobility to get onto the floor and complete 2 minutes of uninterrupted CPR using training mannequins
- Demonstrate and practice manual handling techniques
- Practice first aid techniques using training equipment
- Practice infection control techniques
Training & Facility Requirements
- Students participate in weekly classes, e-learning modules, and practical sessions
- Trainer access requirements (safe working condition):
- Chairs and tables
- Whiteboard / Digital board
- Projector, screen, and speakers
- Computers or individual tablets/laptops with internet access
Compliance & Reporting
Our compliance and reporting framework ensures smooth administration, regulatory adherence, and consistent training quality.
School-Based Delivery
Training is delivered on school premises during school hours to provide a structured and supportive learning environment.
Management System
Our easy-to use student management system manages all AQF requirements, including enrolments, attendance tracking, results, and issuing Statements of Attainment.
National Accreditation
We are nationally accredited with ASQA and maintain high standards of quality assurance across all training and assessment processes.
AVETMISS Compliance
Our software system is AVETMISS Compliant, ensuring accurate reporting and regulatory compliance.
Industry & Trainer Standards
We receive regular industry and community feedback, and all trainers hold PTT registration with the Victorian Institute of Teaching to ensure training quality and relevance.
Funding & Enrolment Information
The program attracts VET funding and is designed to be delivered through secondary schools. Eligible students may access available government funding, with schools charged the applicable student contribution and VCAA-prescribed materials fee. Students must be enrolled through VASS by the relevant VCAA enrolment deadlines to receive funding. School invoicing is based on a minimum class size of 15 students per trainer.
Important: Students should be aware that enrolling in this qualification may impact their future entitlement to government-funded VET training. Students are encouraged to speak with their school’s VET Coordinator for further information before enrolling.
Student Support
We support you well beyond the classroom — academic, wellbeing, financial, and career.
Wellbeing Officer
On-site Fridays fortnightly, 10am–2pm. Support with adjustment, time management and student service referrals. Appointments required.
Counselling Service
Registered Counsellor available 2nd Tuesday of each month. Adolescent issues, anxiety, depression, relationships, stress and more.
Workplace Seminar
Free biannual workshop (first Monday of June & November) covering resume writing, interview skills, networking and Australian workplace culture. Includes Certificate of Completion.
Financial Hardship Support
One-off financial aid of up to $500 for international students facing unexpected hardship — help with rent, bills, technology or textbooks.
Campus & Facilities
Level 5, 525 Flinders Street, Melbourne — fully refurbished, panoramic views of the Yarra and Federation Square, four minutes from Flinders Street Station, inside the Free Tram Zone.
- Modern classrooms with interactive whiteboards
- Free campus-wide Wi-Fi
- Healthcare Lab and Support
- Computer lab
- Library and study area
- Student kitchen with fridge, microwave & coffee machine
- Student lounge for collaboration & breaks
- Wellbeing & faith reflection areas
- Kids' play area
- Accessible restrooms with baby change facilities
Ready to Begin?
Level 5, 525 Flinders Street, Melbourne · RTO 41572 · ABN 46 609 149 591
+61 419 348 055 · admin@antrick.edu.au · www.antrick.edu.au